TERM & POLICY

TERMS & POLIC

TERMS & POLICIES

Terms & Conditions: Everything you need to know about using our website and services.

Privacy Policy: Learn how your personal information is collected, managed and protected.

TERMS & CONDITIONS

Important information about bookings, services and website use

Last updated: August 5, 2026

1. Acceptance of Terms

By accessing our website or booking any services with MO Nails and Lashes, you agree to be bound by these Terms & Conditions.

2. Appointments & Bookings

Appointments can be made online, by phone or in person. We recommend booking in advance to secure your preferred time and technician.

Please ensure that all information provided when making a booking is accurate and up to date.

3. Cancellations & No-Shows

Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment.

Late cancellations and no-shows may incur a fee of up to 50% of the booked service cost. Repeated no-shows may require full or partial payment before another appointment can be confirmed.

4. Services & Results

We strive to deliver the best possible results. However, individual results may vary depending on factors such as natural nail or lash condition, skin sensitivity, lifestyle and aftercare.

Clients should follow all aftercare instructions provided by our technicians to achieve the best and longest-lasting results.

5. Pricing & Payments

All prices are listed in New Zealand dollars and may be changed without prior notice.

Full payment is required at the time the service is completed unless another payment arrangement has been agreed upon in advance.

6. Gift Cards & Promotions

Gift cards are non-refundable and cannot be exchanged or redeemed for cash.

Promotions and discounts cannot be used in conjunction with any other offer unless otherwise stated. Promotional offers may be subject to specific conditions, availability and expiry dates.

7. Liability

Clients must inform us about any allergies, sensitivities, medical conditions, medications or previous adverse reactions that may affect the service before their appointment begins.

MO Nails and Lashes is not responsible for allergic reactions or other adverse outcomes resulting from a client’s failure to disclose relevant medical conditions, allergies or sensitivities.

Nothing in these Terms & Conditions excludes any rights or remedies available to customers under applicable New Zealander consumer laws.

8. Contact Us

If you have any questions about these Terms & Conditions, please contact us using the details below. We are here to help.

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated effective date.

PRIVACY POLICIES

Appointments, cancellations and service care

At MO Nails and Lashes, we aim to provide every client with professional service in a welcoming and respectful environment.

Appointments & Deposits

A deposit may be required to secure your appointment. Clients arriving more than 15 minutes late may have their appointment shortened, rescheduled or cancelled.

Cancellations & No-Shows

Please provide at least 24 hours’ notice to cancel or reschedule an appointment. Late cancellations and no-shows may result in the loss of your deposit.

Bookings for three or more people require a 50% deposit and at least 48 hours’ cancellation notice.

Nail Service Guarantee

We provide a complimentary fix-up within three days for lifting, chipping or clear workmanship concerns.

Please contact us within three days and provide clear photographs. The guarantee does not cover change of mind, accidental damage, improper care or normal wear and tear.

Beauty & Lash Services

Concerns relating to lash, waxing, facial or skincare services must be reported within 24 hours.

Results and lash retention may vary depending on skin type, natural lashes, lifestyle and aftercare. Patch testing is recommended for sensitive clients.

Allergies & Medical Conditions

Please tell us about any allergies, sensitivities, medications or medical conditions before your treatment.

Complaints

Please contact us promptly with your name, appointment date, service details and photographs where applicable. We will review each concern fairly and offer an appropriate solution.