Privacy policy

 

Appointments, cancellations and service care

At MO Nails and Lashes, we aim to provide every client with professional service in a welcoming and respectful environment.

Appointments & Deposits

A deposit may be required to secure your appointment. Clients arriving more than 15 minutes late may have their appointment shortened, rescheduled or cancelled.

Cancellations & No-Shows

Please provide at least 24 hours’ notice to cancel or reschedule an appointment. Late cancellations and no-shows may result in the loss of your deposit.

Bookings for three or more people require a 50% deposit and at least 48 hours’ cancellation notice.

Nail Service Guarantee

We provide a complimentary fix-up within three days for lifting, chipping or clear workmanship concerns.

Please contact us within three days and provide clear photographs. The guarantee does not cover change of mind, accidental damage, improper care or normal wear and tear.

Beauty & Lash Services

Concerns relating to lash, waxing, facial or skincare services must be reported within 24 hours.

Results and lash retention may vary depending on skin type, natural lashes, lifestyle and aftercare. Patch testing is recommended for sensitive clients.

Allergies & Medical Conditions

Please tell us about any allergies, sensitivities, medications or medical conditions before your treatment.

Complaints

Please contact us promptly with your name, appointment date, service details and photographs where applicable. We will review each concern fairly and offer an appropriate solution.

Respectful Conduct

We treat all clients with courtesy and respect and expect the same behaviour toward our staff and other guests.