Refund policy

 

We accept return requests within 14 days of delivery for unused, unopened products in their original packaging. For hygiene reasons, opened or used nail, lash and beauty products cannot be returned for change of mind.

We are not required to provide a refund for change-of-mind purchases.

If your item is faulty, damaged, incorrect or does not meet New Zealand consumer guarantees, please contact us with your order number and clear photos. Depending on the issue, we may offer a repair, replacement or refund in accordance with the Consumer Guarantees Act 1993.

Original shipping fees are non-refundable unless the product is faulty or supplied incorrectly. Approved refunds will be returned to the original payment method.

Contact: monailsandlashes@gmail.com